RE-QUEST PRIVACY POLICY

This Privacy Policy describes how RE-Quest ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use the RE-Quest platform, including our website, mobile applications, and related services (collectively, the "Platform"). RE-Quest is a real estate technology platform that connects buyers, sellers, renters, landlords, and real estate professionals.

By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, please do not use the Platform.

Information may be shared between affiliated platforms owned or operated by the same parent entity for purposes including but not limited to account management, analytics, fraud prevention, and service improvement.

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, password, and profile details when you create an account.
• Profile Information: Professional credentials, license numbers, brokerage affiliation, areas of expertise, biography, profile photo, and other details for real estate professionals.
• Property Listings: Property details, descriptions, photos, videos, virtual tours, pricing information, and other listing-related content you submit.
• Search Preferences: Saved searches, property preferences, location preferences, price ranges, and other search criteria.
• Communications: Messages sent through the Platform, inquiries about properties, reviews and ratings, and correspondence with our support team.
• Financial Information: Payment method details, transaction history, and billing information when you make purchases or subscribe to premium services.
• Identity Verification: Government-issued identification, professional licenses, and other documents submitted for verification purposes.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, unique device identifiers, and mobile network information.
• Usage Data: Pages viewed, features used, search queries, click patterns, time spent on pages, and interaction with listings and advertisements.
• Location Data: Approximate location based on IP address, and precise location data if you enable location services on your device.
• Log Data: IP address, access times, referring URLs, and error logs.
• Cookies and Similar Technologies: Information collected through cookies, pixel tags, web beacons, and similar tracking technologies (see Section 5).

1.3 Information from Third Parties

• Social Media Platforms: Information from social media accounts if you choose to link them or sign in through social media.
• Public Records: Property records, tax assessments, and other publicly available real estate data.
• MLS Data: Property listing information from Multiple Listing Services.
• Third-Party Services: Information from identity verification services, credit reporting agencies, and background check providers (with your consent).
• Business Partners: Information from real estate brokerages, lenders, title companies, and other partners.

2. How We Use Your Information

2.1 To Provide and Improve Our Services

• Operate, maintain, and improve the Platform
• Process transactions and send related information
• Create and manage your account
• Facilitate connections between buyers, sellers, renters, and real estate professionals
• Provide personalized property recommendations and search results
• Process and display property listings
• Enable messaging and communication between users

2.2 For Communication

• Send service-related notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Send marketing communications (with your consent, where required)
• Notify you about changes to our services or policies

2.3 For Safety and Security

• Verify user identities and professional credentials
• Detect, prevent, and address fraud, abuse, and security issues
• Monitor and enforce compliance with our Terms of Service
• Protect the rights, property, and safety of RE-Quest, our users, and the public

2.4 For Analytics and Research

• Analyze usage patterns and trends to improve user experience
• Conduct research and development for new features and services
• Generate aggregated, de-identified data for market analysis and reporting
• Measure the effectiveness of marketing campaigns

3. How We Share Your Information

3.1 With Other Users

Your profile information, listings, reviews, and other content you post are visible to other users of the Platform as necessary to facilitate real estate transactions and communications.

3.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including hosting, data analytics, payment processing, email delivery, marketing, and customer service. These providers are contractually obligated to use your information only to provide services to us and in compliance with this Privacy Policy.

3.3 With Real Estate Partners

We may share information with real estate brokerages, MLS organizations, lenders, title companies, and other real estate service providers to facilitate transactions and provide comprehensive real estate services.

3.4 With Affiliated Platforms

Your information may be shared between platforms owned or operated by the same parent entity as RE-Quest for purposes including account management, analytics, fraud prevention, and service improvement. This sharing is governed by internal data sharing agreements and is subject to this Privacy Policy.

3.5 For Legal Purposes

We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to comply with the law, protect our rights or safety, investigate fraud, or respond to a government request.

3.6 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or uses of your personal information.

3.7 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. User Content and Reviews

The Platform allows users to post reviews, ratings, comments, and other content. Please be aware that:

• Any content you post may be publicly visible to other users
• Reviews and ratings are associated with your profile name
• We do not control how other users may use or share content you post
• You should not include sensitive personal information in public posts
• We reserve the right to remove content that violates our Terms of Service

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with the Platform. These include:

• Essential Cookies: Required for the Platform to function properly, including authentication and security cookies.
• Analytics Cookies: Help us understand how users interact with the Platform, which pages are most popular, and how users navigate the site.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to:

• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for financial reporting and compliance
• Prevent fraud and abuse

When your information is no longer needed for these purposes, we will securely delete or anonymize it. Property listing data may be retained in anonymized form for market analysis purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request that we restrict processing of your information in certain circumstances

8.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit use of sensitive personal information

8.3 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law. We may need to verify your identity before processing your request.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 18 has provided us with personal information, please contact us immediately.

10. Third-Party Links and Services

The Platform may contain links to third-party websites, services, and applications that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Platform. We are not responsible for the privacy practices of third-party services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on the Platform and updating the "Effective Date" at the top. For significant changes, we may also send you a notification via email or through the Platform. Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: